Impact of IoT Adoption on Agility and Flexibility of Healthcare Organization
Samyadip Chakraborty1, Vaidik Bhatt2, Tulika Chakravorty3
1Samyadip Chakraborty, Associate Professor, Department of Operations & IT, ICFAI Business School (IBS), Hyderabad, The ICFAI Foundation for Higher Education (IFHE University) (Deemed to be university u/s 3 of the UGC act 1956)
2Vaidik Bhatt, Research Scholar, Department of Operations & IT, ICFAI Business School (IBS), Hyderabad, The ICFAI Foundation for Higher Education (IFHE) (Deemed to be university u/s 3 of the UGC act 1956)
3Tulika Chakravorty, Doctoral Scholar, Department of Logistics & Supply Chain (LSCM), University of Petroleum and Energy Studies, UPES Dehradun
Manuscript received on 29 August 2019. | Revised Manuscript received on 10 September 2019. | Manuscript published on 30 September 2019. | PP: 2673-2681 | Volume-8 Issue-11, September 2019. | Retrieval Number: K21190981119/2019©BEIESP | DOI: 10.35940/ijitee.K2119.0981119
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study addresses one of the most critical advents and highly sought after the technological breakthrough of today’s service sector. Internet of things has been finding relevance in today’s service sector as a significant impetus to superior service delivery and advanced service proposition to customers. Healthcare sector is also no exception. This study taking data from the Indian healthcare sector attempts to check the relationship between IoT adoption and proposed service delivery gains experienced by healthcare organizations (if any). The study based on the theoretical premises of cybernetic control theory and technology adoption model by Davis, Hypothesized that IoT adoption must positively influence flexibility and agility and in turn, flexibility positively influence readiness. The empirical evidence supports these hypotheses, and all the findings validate the propositions that healthcare organizations and the players and actors involved in healthcare consider IoT adoption as pivotal. Because the survey outcomes establish path analysis linkages through Structural equation modeling (SEM). SEM results highlight the significant positive impact of IoT adoption on flexibility and agility and in turn, even stronger association and effects of flexibility on readiness in the services offered by healthcare organizations. This study outcomes are very vital for hospital managers and upcoming healthcare practitioners as it establishes empirical evidence supporting IoT adoption as a helpful step and prominent success factor for better flexible patient care delivery and agility.
Keywords: IoT, Healthcare, Agility in Healthcare, Flexibility in healthcare, Technology adoption
Scope of the Article: Healthcare Informatics