Reformation of Municipal Economy: Application of ICT to the Sphere of Housing and Communal Services in Uzbekistan
Ismoilova Gulnora Fayzullaevna1, Nasibullaeva Dildora Alisher qizi2
1Gulnora Ismoilova Fayzullaevna, Management and Marketing, Tashkent University of Information Technologies, Muhammad al-Khwarizmi Tashkent, Uzbekistan.
2Dildora Nasibullaeva Alisher Qizi, Management and Marketing, Tashkent University of Information Technologies, Muhammad al-Khwarizmi Tashkent, Uzbekistan.
Manuscript received on 07 March 2019 | Revised Manuscript received on 20 March 2019 | Manuscript published on 30 March 2019 | PP: 314-321 | Volume-8 Issue-5, March 2019 | Retrieval Number: D2682028419/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The article is devoted to the discussion of the recent trends and reformation of housing and communal services in Uzbekistan introducing ICT to the sphere. The object of the research is the sector of housing and communal services of the Republic of Uzbekistan. The actuality of the research consists of increasing number of scholars of several developing countries who are interested in how to use the ICT and by this to achieve economic effectiveness both in the scope of country and company. For example, regardless of the reformations and development in this sphere, a row of problems is unsolved. Nowadays population is not satisfied with the supply of communal services; hence the number of complaints on the work of service providers is increasing. In addition, the problems of expenses and debts above normal and not correctly calculated are remain open. Besides, the problems in the sphere of housing and communal services also arise from the lack of the mechanism of monthly taking measurements from the counters and absence of central database of consumers. The analysis of the main approaches determining the contribution of ICT to the housing and communal sphere, formulation of recommendations relating to the prior directions to achieve the step-by-step informatization of the sphere of housing and communal services makes up the scientific novelty of the research. The research consists of four parts. Firstly, the role of ICT in the sphere of housing and communal services is explored. Secondly, application of billing system to the sphere of housing and communal services is investigated. Thirdly, reformation of housing and communal services by introducing CRM system is examined. Lastly, introduction of ICT to the sphere of housing and communal services for integration with e-government is discussed
Keyword: Information and Communication Technologies (ICT), Housing and Communal Services, Customer Relationship Management (CRM), billing, e-government, Online Payment, Utilities, Reformation, Uzbekistan, Automation, Informatization, Debts, Tariffs, Management.
Scope of the Article: Optical Communication