Information Technology Services in Area Service Operations Based on ITIL V3 2011: Measurement Results
Ardi Maulana1, Ahmad Nurul Fajar2
1Ardi Maulana*, PT Tower Bersama Group, Jakarta, Indonesia.
2Ahmad Nurul Fajar, Information Systems Management Department, BINUS Graduate Program-Master of Information Systems Management, Bina Nusantara University Jakarta, Indonesia.
Manuscript received on February 10, 2020. | Revised Manuscript received on February 20, 2020. | Manuscript published on March 10, 2020. | PP: 1776-1779 | Volume-9 Issue-5, March 2020. | Retrieval Number: D1667029420/2020©BEIESP | DOI: 10.35940/ijitee.D1667.039520
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Evaluation of IT services at PT. Tower Bersama group includes 5 processes in the service operation that is Incident management, Problem management, event management, service fulfillment and access management. based on the evaluation that has been done management can know the process that is still not good and get proposed improvement based on evaluation results.
Keywords: Evaluation, Service Operation, IT service.
Scope of the Article: Performance Evaluation of Networks