Customer Safety Perception during a Self-Collection Process at IKEA Warehouse Self-Service
Hairul Rizad Md Sapry1, Amirul Ariff Zulfadzalee2, Abd Rahman Ahmad3
1Hairul Rizad Md Sapry, Industrial Logistics, Universiti Kuala Lumpur – Malaysian Institute of Industrial Technology (UniKL MITEC), Johor, Malaysia.
2Amirul Ariff Zulfadzalee, Industrial Logistics, Universiti Kuala Lumpur, Malaysian Institute of Industrial Technology (UniKL MITEC), Johor, Malaysia.
3Abd Rahman Ahmad, Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Batu Pahat, Johor, Malaysia
Manuscript received on November 13, 2019. | Revised Manuscript received on 24 November, 2019. | Manuscript published on December 10, 2019. | PP: 4678-4683 | Volume-9 Issue-2, December 2019. | Retrieval Number: B9063129219/2019©BEIESP | DOI: 10.35940/ijitee.B9063.129219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study examines the self-service management of IKEA warehouse. IKEA has managed to make its product and service more popular not only on price but by creating a unique shopping experience for the customer. The objective of this research is to investigate the customer perception towards the self-collection process at IKEA warehouse self-service. A quantitative method was adopted targeting the IKEA customer. 196 respondents participated in answering the questionnaire. The result of this study offers a preliminary insight into the safety issue of the warehouse self-service implementation.
Keywords: Warehouse Management, Warehouse self-service, Self-collection Process, Safety Management
Scope of the Article: Data Management