An Evaluation of E-Government Portals in Malaysia: The Evolutionary Perspective
Ching Seng Yap1, Rizal Ahmad2, Cordelia Mason3, N Murali Krishnan4
1Ching Seng Yap, Department of Business and Humanities, Curtin University, Miri, Sarawak, Malaysia.
2Rizal Ahmad, University Tun Abdul Razak is a Premier private University in Kuala Lumpur.
3Cordelia Mason, University Tun Abdul Razak Premier Private University in Kuala Lumpur.
4N Murali Krishnan, Department of Business and Humanities, Curtin University, Miri, Sarawak, Malaysia.
Manuscript received on 10 June 2019 | Revised Manuscript received on 17 June 2019 | Manuscript Published on 19 June 2019 | PP: 664-668 | Volume-8 Issue-8S June 2019 | Retrieval Number: H11140688S19/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The study evaluates the functions of e-government portals in Malaysia based on the evolutionary perspective in terms of information display, provision of online services, tools for interaction, channels for participation, and opportunities for collaboration. Thirty-five e-government portals were selected, and content analyzed at two time points separated by 6 months. The study reveals that the e-government portals in Malaysia are information rich, interactive, and provide various types of online services. However, the channels for participation are limited and the opportunities for collaboration are totally absent. This study offers insights to government policy makers on ways to enhance public participation and collaboration while providing public services via e-government portals.
Keywords: E-Government Portals, Evolutionary Perspective, Information Display, Provision of Online Services, Tools for Interaction, Channels for Participation, Opportunities for Collaboration, Malaysia.
Scope of the Article: Evolutionary Computing and Intelligent Systems