Online Services Index Performance: Countries’ Analysis in OSI Ranking to Improve Malaysia UN Ranking
Zulkhairi Md Dahalin1, Mohd Rushdi Idrus2, Mohd Khairudin Kasiran3, Maslinda Mohd Nadzir4, Rohaya Dahari5, Rafidah Abd Razak6, Nadratun Nafisah Abdul Wahab7
1Zulkhairi Md Dahalin, School of Computing, Universiti Utara Malaysia.
2Mohd Rushdi Idrus, School of Computing, Universiti Utara Malaysia.
3Mohd Khairudin Kasiran, School of Computing, Universiti Utara Malaysia.
4Maslinda Mohd Nadzir, School of Computing, Universiti Utara Malaysia.
5Rohaya Dahari, School of Computing, Universiti Utara Malaysia.
6Rafidah Abd Razak, School of Computing, Universiti Utara Malaysia.
7Nadratun Nafisah Abdul Wahab, School of Computing, Universiti Utara Malaysia.
Manuscript received on 05 June 2019 | Revised Manuscript received on 12 June 2019 | Manuscript Published on 19 June 2019 | PP: 166-172 | Volume-8 Issue-8S June 2019 | Retrieval Number: H10290688S19/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This paper presents countries’ analysis in online Services Index performance (OSI) ranking to improve Malaysia UN ranking. The study found that the top 5 countries (Spain, Saudi Arabia, Slovenia, Malta, Serbia and UAE)by-passed Malaysia the most out of 35 countries in the last 10 years. This study proposed future research to find gaps and areas for improvement while gaining insights from international best practices that have enabled other governments to surge ahead. In particular, the study found how Malaysia can improve UN ranking through investigating what those countries that by-passed Malaysia the most in the last 10 years are doing that have enabled them to offer much superior e-Government services.
Keywords: E-Government, United Nation, Digital Index, Assessment, OSI.
Scope of the Article: Measurement & Performance Analysis