Effects of Total Quality Management Practices on Operational Performance of Ethiopian Plastic Industry
Hagos Berhane1, Pramila Devi Maganti2
1Hagos Berhane*, Department of Production Engineering, College of Engineering, Andhra University, Visakhapatmam, Andra Pradesh, India.
2Dr. Pramila Devi Maganti, Department of Production Engineering, College of Engineering, Andhra University, Visakhapatmam, Andra Pradesh, India.
Manuscript received on March 15, 2020. | Revised Manuscript received on March 25, 2020. | Manuscript published on April 10, 2020. | PP: 174-178 | Volume-9 Issue-6, April 2020. | Retrieval Number: F3358049620/2020©BEIESP | DOI: 10.35940/ijitee.F3358.049620
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The purpose for this research work is to evaluate the degree of total quality management (TQM) implementation in the Ethiopian plastic industry in Addis Ababa, Ethiopia and its impact on operational performance. A quantitative approach has been used via a self-administrated questionnaire. A simple random sampling technique was used to collect primary data. Correlation and regression procedures were used to analyse the primary data. The result of investigation on the level of TQM practices indicated that case industry has an acceptable level of TQM implementation. In addition, based on the regression analysis, it is concluded that two out of five of the selected TQM practices (training and supplier quality management) are significantly correlated with operational performance of plastic industry. In this process supplier quality management was considered as the most important TQM factor in terms of impacting operational performance.
Keywords: Total Quality Management, Operational Performance Ethiopian Plastic industry.
Scope of the Article: Software & System Quality of Service