Usability and Quality Information in pedulisehat.id CRM using Chatbot
Sfenrianto1, Raden Aditya Bayu Pratama2, Arie Handoko3, Bagus Afan Herlambang4
1Sfenrianto*, Information Systems Management Department, BINUS Graduate Program, Master of Information Systems Management, Bina Nusantara University, Jakarta.
2Raden Aditya Bayu Pratama, Information Systems Management Department, BINUS Graduate Program, Master of Information Systems Management, Bina Nusantara University, Jakarta.
3Arie Handoko, Information Systems Management Department, BINUS Graduate Program, Master of Information Systems Management, Bina Nusantara University, Jakarta.
4Bagus Afan Herlambang, Information Systems Management Department, BINUS Graduate Program, Master of Information Systems Management, Bina Nusantara University, Jakarta.
Manuscript received on February 10, 2020. | Revised Manuscript received on February 23, 2020. | Manuscript published on March 10, 2020. | PP: 53-57 | Volume-9 Issue-5, March 2020. | Retrieval Number: E1994039520/2020©BEIESP | DOI: 10.35940/ijitee.E1994.039520
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Usability and quality information has an important role in a website. To measure the use and quality of the information this research carries out on the pedulisehat website. Customer Relationship Management (CRM) uses chatbot. The variables used in this study are information quality and chatbot usage services. The results showed good results on the pedulisehat.id chatbot website, from the data collected produced two variable quality information with a yield of 77.8% and usability with a result of 63.1%. There is still a need to improve the quality of information and the use of the pedulisehat.id website.
Keywords: Information, Usability, Quality, Website, Chatbot.
Scope of the Article: Smart Computing and Information Processing