C9227019320

The Use of English among Supply Chain Workers in Malaysia
M. K. Puteri Zarina¹, S. Rosly², J. Nurain³, A. Ismail⁴, N. Khalid^5
1M. K. Puteri Zarina, Universiti Kuala Lumpur, Malaysian Institute of Marine Engineering Technology, Bandar Teknologi Maritim, Pantai Remis Road, Lumut Malaysia.
²S. Rosly, Universiti Kuala Lumpur, Malaysian Institute of Marine Engineering Technology, Bandar Teknologi Maritim, Pantai Remis Road, Lumut Malaysia.
³J. Nurain, Universiti Kuala Lumpur, Malaysian Institute of Marine Engineering Technology, Bandar Teknologi Maritim, Pantai Remis Road,  Lumut Malaysia.
⁴A. Ismail, Universiti Kuala Lumpur, Malaysian Institute of Marine Engineering Technology, Bandar Teknologi Maritim, Pantai Remis Road,  Lumut Malaysia.
⁵N. Khalid, Universiti Kuala Lumpur, Malaysian Institute of Marine Engineering Technology, Bandar Teknologi Maritim, Pantai Remis Road, Lumut Malaysia.
Manuscript received on December 16, 2019. | Revised Manuscript received on December 22, 2019. | Manuscript published on January 10, 2020. | PP: 2001-2005 | Volume-9 Issue-3, January 2020. | Retrieval Number: C9227019320/2020©BEIESP | DOI: 10.35940/ijitee.C9227.019320
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: English language is an international language which is predominantly used as the language of process and development. In Malaysia, English is the medium of communication in major development activity areas such as business, education, and others. Supply chain industry, particularly logistics, is one of the rapidly expanding economic sectors in Malaysia. The global landscape of the industry is changing rapidly, and this has generated many issues which are worthy of in-depth research related to logistics especially those involving the use of English as a business language. This paper investigates the use of spoken English amongst workers in logistics companies in northern parts of Malaysia. Data were collected from a survey questionnaire distributed to the respondents in the logistics and inventory departments of the respective companies located in Penang and Perak, Malaysia. The findings suggest that the spoken English is indeed useful in daily activities in their occupation. 
Keywords: Spoken English, Supply Chain, Logistics, Inventory, Workers.
Scope of the Article:  Natural Language Processing